![]() ![]() Azure Virtual Desktop uses the same TLS 1.2 ciphers as Azure Front Door. If following the previous steps doesn't resolve your issue, make sure that you don't have any group policies with ciphers that block the agent to broker connection. For more information, see Required URL List. You must unblock the required endpoints and then repeat steps 4 to 7. If your network isn't blocking the connection to the broker, both pages should load successfully and show a message stating RD Broker is Healthy, as shown in the following screenshots: Open another tab in the browser and enter your value for BrokerResourceIdURIGlobal in the address bar and add /api/health to the end, for example. Open a web browser and enter your value for BrokerResourceIdURI in the address bar and add /api/health to the end, for example. Make note of the values for BrokerResourceIdURI and BrokerResourceIdURIGlobal. To resolve this issue, check that you can reach the two endpoints referred to as BrokerResourceIdURI and BrokerResourceIdURIGlobal: This issue may be because of certain firewall or DNS settings. If you see an event with ID 3277 with INVALID_FORM in the description, the agent can't connect to the broker or reach a particular endpoint. On your session host VM, go to Event Viewer > Windows Logs > Application. In the Value data: entry box, paste the registration token from step 1.Įrror: Agent cannot connect to broker with INVALID_FORM ![]() In the Value data: entry box, type 0 and select Ok. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RDInfraAgent. To create a new registration token, follow the steps in the Generate a new registration key for the VM section. To resolve this issue, create a valid registration token: If you see an event with ID 3277 with INVALID_REGISTRATION_TOKEN in the description, the registration token that has been used isn't recognized as valid. For more information, see INVALID_REGISTRATION_TOKEN. ![]() If the service stops after you started and refreshed it, you may have a registration failure. Wait 10 seconds, then right-click Remote Desktop Agent Loader. You need to get those permissions in order to start the service. If this option is greyed out for you, you don't have administrator permissions. In the Services window, right-click Remote Desktop Agent Loader. To resolve this issue, start the RDAgent boot loader: There's no status for Remote Desktop Agent Loader.RDAgentBootLoader is either stopped or not running.If you're seeing any of the following issues, it means that the boot loader, which loads the agent, was unable to install the agent properly and the agent service isn't running on your session host VM: Look for events that have one of the following sources to identify your issue:Įrror: The RDAgentBootLoader and/or Remote Desktop Agent Loader has stopped running For troubleshooting issues related to session connectivity and the Azure Virtual Desktop agent, we recommend you review the event logs on your session host virtual machines (VMs) by going to Event Viewer > Windows Logs > Application. ![]()
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